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Assistance Available for Members Affected by Natural Disasters or Severe Weather
We understand that natural disasters and severe weather events can create challenging circumstances for our members and their families. We understand that natural disasters and severe weather events can create challenging circumstances for our members and their families. Our resources can help you and your loved ones prepare for the unexpected, as well as cope during and after a disaster or tragedy.
Supporting Oscar members
Continue reading to learn about ways that Oscar can support you during severe weather and natural disasters.
For our members living or traveling in areas affected by severe weather, we are ready to help you:
- Find a doctor or hospital
- Refill a prescription
- Coordinate or transition your care
- Get an Oscar member ID card
Call (855) 672-2755, Monday - Friday, 8 a.m. - 8 p.m. or message your Care Team on the Oscar App, to speak with a Care Guide about the most up-to-date benefit information for your state and county.
To locate an open pharmacy near you, visit Rx Open.
Important Contact Information
If you don’t have your Oscar Member ID card, you can either:
- Access your digital card on hioscar.com,
- Use your Oscar app to message Care Team with questions, or
- Call your plan’s Care Team number, at (855) 672-2755, and provide identifying information so that our Care Guides can help you
Disaster Resources by Topic
The following resources can help you and your family find relevant information, support, and assistance when navigating natural disasters and inclement weather.
Earthquakes
Know how to prepare and respond to earthquakes.
Floods
Know the flood risk for your area.
- The FEMA Flood Map Service Center (MSC) is the official public source for flood hazard information produced in support of the National Flood Insurance Program (NFIP). Use the MSC to find your official flood map, access a range of other flood hazard products, and take advantage of tools for better understanding flood risk.
- Floods: A Guide to Before, During, and After*
- Tips for Filing a Flood Insurance Claim (FEMA)*
Hurricanes
Know how to prepare for and track hurricanes and tropical storms.
- Hurricanes: A Guide to Before, During, and After*
- FEMA: How to Prepare for a Hurricane
- National Hurricane Center
- Safety Tips and Resources
Tornadoes
Know what to do before, during and after a tornado strikes.
Wildfires
If there is a wildfire in the area, be ready to evacuate on short notice.
- Wildfire Preparedness
- Post-Wildfire Recovery Assistance
- Essential Guide for Wildfire Evacuation Safety
- Wildfires: A Guide to Before, During, and After*
Winter Storms
Know what to do before, during and after snowstorms and extreme cold.
FAQs for Individual and Family Plan Members
If you are or a loved one is experiencing a life threatening emergency, you should call 911 or go to the nearest hospital.
For help finding care for non-emergencies, call your Oscar Care Team to find a doctor or health care professional in your network, or you can locate a provider or facility that accepts your plan by browsing the directory here.
When something urgent comes up, Virtual Urgent Care offers members an alternative to get care right away for things like pink-eye, skin issues, minor sprains and bruises, flu, sore throat, etc. Members can easily request a phone or message consultation from the comfort of their home through our app 24/7.
If you are not able to receive planned routine care with your provider, you should contact your provider directly to better understand your options.
If you require more complex care support, our care management team can assist. Please contact your care team at 1-855-672-2755
If you reside in a county that is currently under a state of emergency, you may be eligible to refill prescriptions sooner than what is typically allowed. This is designed to help ensure that members do not run out of their necessary prescriptions. As an Oscar member, you are eligible to receive up to a 30-day supply*.
In order to receive an early refill, you will need to ensure that you have a refill prescription available at your pharmacy. If you do not have one already available, please call your provider so that they can send a refill request. If you have traveled to another area to seek shelter, you can fill your prescriptions at any CVS or Caremark network pharmacy, even if it’s outside of your coverage area.
*All medications are still subject to Utilization Management (i.e prior authorization, step therapy, quantity limits) unless stated otherwise within the state of emergency proclamation itself or Oscar has communicated a temporary waiver of these requirements.
Getting what you need to stay healthy goes beyond medical care. So with support from FindHelp, we offer you a way to find free and reduced cost resources near you. Use the Oscar Community Resources tool to conveniently locate local programs and services to help with food, utilities, transportation, and more.
Here’s how to find what you need:
- Go to Oscar Community Resources
- Enter your zip code
- Find resources nearby including food banks, transportation programs, rent assistance, and more
During a state of emergency, it’s natural for you to experience feelings of stress, overwhelm, anxiety, or trauma. Care from a mental health expert can help you manage your emotions and deal with traumatic events. As an Oscar member, you have access to mental health benefits.
To search for doctors or facilities on your Oscar app, navigate to the “Search all in-network” options and click on “Treatment Options.” You can search the specialty or reason for visit and choose the provider that best suits your needs. If you don’t have the Oscar app, don’t worry! You can also go to hioscar.com/care-options to start searching for mental health providers.
You can also call the national Disaster Distress Helpline at 1-800-985-5990 for help.
With an account you can easily pay your bill, message your Care Team, view your digital ID card and more! Click here (opens in new tab) to activate your account or login. Click here for a step by step guide to create your account (Versión en Español).
To learn about other ways to make the most out of your Oscar plan, click here to see how to navigate your account.