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Meet Oswell

Say hi to your new health AI agent. Oswell is first-of-his-kind and he’s tailored to you. He can help with everything from symptom management to med refills. He even provides your doctors with data to improve your care. Oswell’s friendly, smart, and ready to chat.

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Meet Oswell

Questions? Oswell has answers. Lots.

Have a health concern?

Oswell taps into medical records, care guide chats, and plan benefits to help you review symptoms, understand meds, explain common test results, check drug interactions, and more. 

Questions about your care?

Oswell writes up a list of questions to ask your doctor so you are fully informed on your care. He also knows all about your plan and can tell you what’s covered and how much things cost.

Want healthy ideas?

Oswell can even develop nutrition and fitness recommendations to get you even healthier.
Member questions

What makes Oswell so special?

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He connects you to $0 live chats & visits

Oswell can instantly schedule a consultation with Oscar clinicians, whenever you need it.

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He recommends doctors & specialists

Oswell is a part of your care team, and knows when to find more doctors to help.

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He gets to know you

As an Oscar member, Oswell keeps your health history in mind, so his answers are personalized.



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He’s always learning

Oswell's powered by OpenAI and works to level up his game, so he can be at his best.

Chatting with Oswell is easy

Just type your question into Oswell’s chat box. Watch Oswell go as he quickly searches tons of data paired with personalized health info to get you the answers and support you need. And yes, we’re committed to keeping your data and privacy protected.

A laptop screen shows a healthcare chatbot called “Ask Oswell.” The user’s message says they think they sprained their ankle after tripping while carrying a Quinceañera cake. Below, the page displays a note saying it’s not a substitute for medical advice and offers options like “Understanding symptoms,” “Learning about medications,” “Understand costs and benefits,” and “Search for a provider.”

“Oswell here. I’m excited to get to know you! Don’t forget to give me a thumbs up or down after we chat, so the Oscar folks know what’s working for you. Talk soon!”

Oswell, your AI health and benefits pal

Frequently asked questions

    • Oswell is a wellness AI chatbot built to make healthcare easier, more connected, and more personal. Oswell pulls from medical records, interactions with Oscar care guides, and plan benefit documents to help members understand their medications, explain common test results, check drug interactions, assist with prescriptions refills, review symptoms, provide questions to ask their doctors, and more.

    • Oswell covers all of your health and wellness questions. These include things like:
      • “Can you help me refill my diabetes med? I forgot the name of it.”
      • “My doctor said something about high cholesterol. Explain the lab results she gave me and what I should do.”
      • “My hip hurts. Is it just my arthritis? Or which doctor can I see asap and how much would it” cost?

    • Oswell combines the best of AI with the best of expert physicians, giving members access to seamless, personalized healthcare information. When you ask Oswell a health or wellness question, he first gathers information and shares some basic guidance. If your question is more complicated, sensitive, or if you just need more help, Oswell connects you directly with our Care Team during our clinical hours (8am to 9pm, 7 days/week).

    • Oswell is rolling out in phases to Oscar insurance members 18+. If you have access to Oswell, you will see it within your Oscar account. We expect to launch Oswell to all Oscar insurance members in the coming months.

    • Oswell is only available to members who are logged into their member portal. This helps keep member data private. At Oscar, member data is protected with strong encryption and security controls.

    • What sets Oswell apart is its personalized approach. It draws from member medical records, interactions with Oscar care guides, and plan benefit details to deliver tailored answers and support specific to the individual.

    • Oswell is available in English and Spanish.

    • Oswell provides general health and benefits information only. It is not a doctor and does not provide medical advice, diagnosis, or treatment, and does not create a provider-patient relationship. The chatbot does not provide therapy or behavioral-health treatment.The chatbot’s answers may be inaccurate or incomplete, and are not reviewed by a clinician. Do not rely on it for decisions about your health. Always talk to a qualified clinician about your specific questions. Do not ignore or delay seeking professional medical advice because of something you read here.In an emergency, call 911. For a mental health crisis, call or text 988.Use of Oswell is governed by Oscar’s Terms of Service.
FootnotesOswell provides general health and benefits information only. It is not a doctor and does not provide medical advice, diagnosis, or treatment. The chatbot’s answers may be inaccurate or incomplete, and are not reviewed by a clinician. In an emergency, call 911. See our Terms of Service for more details.Oscar’s Virtual Urgent Care offerings are not available in US territories or internationally. If you have an HSA-compatible high-deductible health plan or a Secure plan, you won't be eligible for $0 visits. Prescriptions, visits and services may be limited per provider discretion.